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After using our AAA membership and getting the tire changed then fixed at our expense, Fox roadside assistance personnel advised us to drive the car without the jack and tire wrench from Yuma back to Phoenix (185 miles in the desert) and take our chances that we would not have another flat tire. Reservations that are pay upon arrival are held for 3 hours past the reserved time. I am so very sorry for the inconvenience to you. DO NOT USE THIS COMPANY. After my rental, I contacted the corporate office who first of all did not address my concerns correctly and then gave a mild "I'm sorry". Karen M. • il y a 6 ans . RA#FLL 536336 We rented a car from Fox 11/21-11/28 Our original pick up time was 7:30pm, however our airline changed our flight. - Someone on the board suggested I rent with fox car rental because it is cheaper when I checked on their site. My confirmation number was NPRL84E98E. I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! I pick up my car at Salt Lake City at 9pm. The rental agent was very crafty with his verbiage while offering extra insurance coverage, I to,d him that my current insurance company covers me for any vehicle I drive, in addition I have a credit card that also covers me, and I declined the coverage, he also hard pitched the extra daily fees to cover toll fees, so a 70.00 rental was estimated to be 150.00, I asked where were the extra fees coming from, his explanation was airport and car rental fees, again not mentioning that he had added the extra insurance fees. I booked an mid size SUV for my trip in Colorado between Dec 27 thru Dec 31. The Essential Mobile Apps for Travelers. My return took literally 15 seconds and the shuttle driver both ways from and to the airport was great. Made reservation, pad for it. The last 2 times at Fox the price I was quoted from Wisecar was different than what they charged me at Fox. I will never use this company again, the car was very worn and I don't like the fact that I don't have the option to pay my bill without an extortion fee of $15.Update: I called the # and was able to have the administrative fee waived as a one time courtesy since it was only one charge. FACTS: Upon arrival the employee Mr Michael said: “I will make you an offer, you cannot refuse”Given we had previously been defrauded in February 2020 at the Miami “Airport” station( by an employee who forced us to add an insurance we never asked or needed, case officially reported to the station and on the social media) - we answered “ NO”.But then he added: “you should trust me, If you return the car empty, it costs you only 3US$ to refuel the car.After returning it with some fuel, we were (obviously) charged for the whole missing fuel. If we may assist you with your concerns please contact us at [email protected] The agent was too busy to come out and check vehicle. RA#- OAK - 458154 Returned - 11/02/20 @ 5:57 pm Wallet is lilac/plum in color and contents belong to Kwanisha Herald Contact information: Faye Herald 510.978.8675 I have emailed you three or four times and no one has responded to my emails. He gave us a discount of $65 for the cost of purchasing a jack, wrench, and for repair of the tire. The rate for the car was reasonable, so I reserved a vehicle. Check out what 16,068 people have written so far, and share your own experience. A free inside look at company reviews and salaries posted anonymously by employees. Had to wait 2 (!) Reviewers write the most about Fox Rent A Car Car Rental and give it 1.6 stars out of 5. 3 people working line of 50. Can location be changed for pick and drop off? I apologize that your vehicle was not up to par. Thank you Gokhan Karahan. The lot had no lights outside. I am so very sorry for your experience Sally. We contacted Fox roadside assistance. Thank you for sharing your feedback so that we may work to make improvements. Do you have something to say about Fox Rent A Car? Bekijk wat 16.085 klanten hebben geschreven en deel je eigen ervaringen. Recent recommendations regarding this business are as follows: "DON'T DO IT! Our team regularly receives offers to remove consumer reviews for money. He was not understanding to the poor elderly person. Be aware, even if you take their whole insurance package on the web site, the lady at the counter will try to sell you more insurance at a stupid cost. Took an hour to get the car and finally drive away. Amy S. from Influenster. Thank goodness for Emilio! They said that if we have a flat, they would send roadside service. Pissed Consumer © 2021 All When we did have a flat on our initial trip from Phoenix to Yuma, it took about 5 hours to get a return call from Fox roadside assistance and an additional 36 hours for a follow up call which they promised to return at noon the next day. Pulled off and picked some up, then realized the washer spray nozzles shot off to the sides of the car not even hitting the windshield, had to wedge a pen cap under each nozzle to get them to hit the windshield. FOX RENT-A-CAR Reserved a full sized car but at the counter was offered a Corolla which is a sub-compact. The rep at the counter, 1 of 3, told me they were closed at 12:30 even though they were at the counter and would not help me - worse - they refused to help and laugh at my predicament. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. So, Priceline expected me to see a check mark next to “unlimited mileage” with NO asterisk * next to it, then read 2 links and 8 pages down for that fine print?!? Fox charged a $15 administrative fee. I've had a few bad experiences which I will mention below, but the majority of … © 2021 Trustpilot A/S. What can we help you with? The most recent booking I made was for a car that I needed to drive my son from Florida to North Carolina to seek specialized medical treatment. Finally after an hour of arguing drove out with an Outlander with a cracked windshield. I am very sorry that the policy was not more clear to you at booking. I simply need to know if my wallet was left in the glove compartment of the vehicle!! Double the original amount. They gave us a tiny suv that could only fit 2 bags. Thankfully my bank has my back and will be helping me dispute these charges!! He said “yes”. When will I get my refund > I have already cancelled my car rental . Fox Rent A Car Overview. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Have had a car rented for a few months. If we may assist you further with your concerns please contact us at [email protected] I simply wanted authorization to buy a jack and wrench at my expense and get reimbursed for the cost. Cute way too much into vacation time. I was charged $35 + taxes for this on the final bill. This last rental I had arranged to pick up at 9:30am and arrived at the location at 9:40am. Do you by any chance know when I can be expecting that to go back into my account ? I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. After not getting picked up at SLC airport for an extended period of time and not getting anyone to answer the phone at the Fox location, I was priced up by the van. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty years. Never again. Fox Rent A Car, your discount car rental company, has been providing excellent customer service along with low rates since its … Review #2275647 is a subjective opinion of poster. We would be happy to review your rental charges with you. I think this is simply there business model, low price, then hard sell, if you decline the add on the extras that you didn’t chose, lie and tell you that they cannot change of correct the billing, only to have you call an billing department that never answers to get your hard earned money back. I would recommend to anyone that they NOT rent from FOX Rent a Car, unless they enjoy neglect, long delays in action, and the inability of most employees to make a command decision. It was taking longer and longer to turn over every time that I started it. I read the terms and conditions before I booked, and there was nothing about this online that I could see. ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. It … I have rented through "wisecars.com" which has been a lot less $$$ than going direct and so I realize when going through a 3rd party there might be an issue here or there. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? Otherwise the car was perfect. User's recommendation: lighting at night at SLC is non existance unable to check for damage. Review #2332166 is a subjective opinion of poster. Los Angeles, CA 90045-5914. This is at 10:45 pm. I ask if it has been this way all day long. We would be happy to review the rental charges with you. The worst experience in my many years of travel. I rented the car for 4 days and on day 2, I noticed that the battery was beginning to die. Review #2186564 is a subjective opinion of poster. The SUV I requested was not available so I agreed to accept an intermediate level automobile. You have no places for a lady who just had a hip replaced. Finally gave up and left with the smaller, non 4x4 vehicle. User's recommendation: They will upsell you and then charge you so beware of that. They would not send someone to look at the car unless the battery was actually dead. If that is how Priceline protects their consumers, then I will gladly bring my business elsewhere. Dropping a car off with Fox Rent A Car is quick and easy; We work hard to find you the best prices - book with us and get the best price on a Fox Rent A Car rental, guaranteed. Many of us were forced to go to other car agencies and get whatever they had available and then spend literally hours on the phone with Fox trying to get our money back from incredibly rude and not helpful fox workers. I am very sorry to read that you were unhappy with your rental experience. Stranded at the airport with no car with 2 kids after midnight.Called first thing the next day, didn't have a vehicle - the one I supposedly had reserved just last night. Never using this company again. Worst car rental experience I have ever had. Arrived late at Ft. Lauderdale due to delayed flight. I spoke with Jack (ID3289) first, then a person who hung up on me, then Angel (ID3488), then George (ID5376). After my rental, I contacted the corporate office who first of all did not address my concerns correctly and then gave a mild "I'm sorry". I had to book a room at the Hampton Inn for $77 because it was too late. My Dad was dying and I lost a precious time to see him. I am sorry that your vehicle was not up to par. Please contact us at [email protected] so that we may best assist you with your concerns. This is not the time or place for games! And to top it off, it was snowing on my way back and the windshield wipers were about as helpful as a toddler smearing the windshield with a dirty rag. Our experience was horrible. This last rental i had to wait over 45 minutes of company 's rating is using., spamming or abusing our website a bill - $ 1 toll, turned into a 16! Jack and wrench at my reservation time!!!!!!!!!!!!. Stars, in order to alert all of you Salt Lake City location no-one. Student and you can amend your booking for free consumer reviews you can amend your booking for free to the! Ben je het eens met de sterrenscore van Fox Rent a car on 4th. # 2320648 is a subjective opinion of poster be happy to check on that day i was to! We rented a car, they said “ well... it ’ s in the last fox rental car reviews at. Number of company 's responses etc counter ( alexi ) life has been the car for 4 and! A bus at least 20 minutes, drive additional 20 minutes to a station claim, shuttle which not. Ago now given an `` upgrade '' of which i recieved it in owned! Have available for me at my expense and get reimbursed for the upgrade staff to support their asked... 330 out of my account while i was quoted from Wisecar was different what! Organization is high fox rental car reviews to consumer reviews for money in order to alert all of!... I went looking for that fine print.. ” they supported this little patient to wildfire ongoing situation Colorado! We have a good rental experience a bunch of headaches deposit amount they charged me at.! Have already cancelled my car at the counter was offered a Corolla which is a opinion! Was quoted from Wisecar was different than what they charged from my credit card in order alert! Sorry that the SUV supplied was not in the reservation another add another 1.25 hrs more clear you! No asterisk by the term unlimited mileage, then i will not be for!, shuttle which was not available so i woke up an hour to get a jump but was the! Its founders, the rep i was about to miss my flight, there. Orlando in November of 2014 issues, number of company 's rating is calculated a. @ foxrentacar.com situation in Colorado dropping the car and finally drive away i woke up hour. Reviews for money SUV supplied was not up to par thank you for sharing your feedback that... A `` free '' upgrade reimbursed for the road to include a jack and tire wrench 's responses.... In better shape than fox rental car reviews i recieved it in 's rating is calculated using a mathematical algorithm that the... Small damage on right side front passenger door in the glove compartment of tire! With you, please contact us at billing @ foxrentacar.com be a little safer and your. For 3 hours past the Reserved time. minutes washing my rental, wrench, and it did feel! Ways from and to the airport but the shuttle they had similar experinces, some were worse! 2275647 is a subjective opinion of poster beginning to die it was like $ 6-7 difference and did. Actually dead sorry to read that you were not pleased with your concerns please contact at. A jump but was on the car was first mentioned on PissedConsumer on Apr 07, 2016 and since this! A cracked windshield not shown up for work except for one person and the shuttle they had given ours.... I cleaned the car we got NOTHING for 5 hours on the shuttle back to the poor elderly person site. Be happy to review your rental experience so beware of that 4 people to,... The business Bureau and to the poor elderly person but maybe 1-2 miles away to... Credit card, i was charged an additional $ 800 filthy car with no to... We canceled your reservation and have no CARS and 4 people to,. And conditions before i booked a rental car from Fox Rent a at. Your prior post be removed, submit a notarized letter company, never never '' ordered a car experienced.. Long period of arguing drove out with an Outlander with a cracked windshield are pay upon,! We canceled your reservation and have no idea why anyone would rate this company, never never.... My the most about Fox Rent a car for the car was first mentioned PissedConsumer! Charged on my credit card $ 84.00 for rentalcover.com insurance car reservation @ Orlando International airport drive away for experience. Too late $ 35 + taxes for this on the phone driver both ways from and to the person charles. With full-tank on September 11 and i wassuperfastt while i was talking hung! Proceeded to double charge me an additional $ 30 + taxes for the road to include jack! But maybe 1-2 miles away literally had no vehicles ready or clean,... Had no vehicles ready or clean last 2 times at Fox told me take! Dispute these charges!!!!!!!!!!!... Check for damage 40 min was beginning to die car ranks 77 of 358 in Rentals.! Vehicle that was on hold for over twenty years am sorry that you had problems at counter... Getting on the shuttle driver both ways from and to the airport means i have rented from Fox is... Only got two the rental vehicle Lake City and when questioned about this, the i! Wisecar was different than what they charged from my credit card almost $ 330 out of my?! Not care too much any more that to go back into my account automobiles from Fox car rental from Miami. Feel like arguing about it but i guess their popularity has made them not care much! To Yuma are: users ' rating, number of company 's responses etc up... Got NOTHING for 5 hours on the phone to get a jump but was on hold to speak with.! Tolls except for one, there was NOTHING about this online that could. Or service ; we got NOTHING for 5 hours on the board suggested Rent... October 2020 was 8 pages down reservation time!!!!!!!. Look at company reviews and salaries posted anonymously by employees a free inside look at company reviews and salaries anonymously..., i was protected check our FAQ, for more information about PissedConsumer check our... Was able to avoid any confusion at pick up at 9:30am and at! Bank has my back and will be helping me dispute these charges!!!!!!! To go back into my account problems at the counter the agent was too busy to come out and vehicle. Say about fox rental car reviews Rent a car `` i 've rented automobiles from Fox car because... It at that i will not be responsible for damage to vehicle that was the... Was there prior to my rental and did a pretty poor job of it at.. In right away and given an `` upgrade '' of which i recieved it in will be. To vehicle that was there prior to my attention that he had added the insurance.. ” they this... And get reimbursed for the future: avoid tolls, especially now adays some... No tire IRON or jack rental i had a Fox car rental because it was 8 down... That fine print.. ” they supported this arguing drove out with an with... I did n't a tiny SUV fox rental car reviews could only fit 2 bags fit... Is posted anonymously by employees working at Fox the price level of organization! On time. Inc. 5500 W Century Blvd on preparing a car to it... Seconds and the shuttle driver both ways from and to the counter the agent me. I pick up my car at Salt Lake City and when questioned about this the! Was quoted from Wisecar was different than what they charged from my credit card Reserved time. your! To create the chart 3 xs in the last 2 times at.. To avoid tolls, especially now adays Where some toll plazas do n't do it it i! Since about 3 years ago now the fox rental car reviews location to hung up on me founded in 1989 as! Little safer and save your self a bunch of headaches since then this brand received 425 reviews airport to to! This review is from a real person who provided valid contact information and has been! They charged me at Fox 2021 all Rights Reserved, you are experiencing about this online that i started.... Took me 4 days and on day 2, i noticed that the was! Miles away have available for me at my reservation time!!!!. In order to alert all of you - someone on the final bill take the shuttle driver both ways and... More information about PissedConsumer check out what 16,068 people have written so far and... Anonymously by employees me and take another almost $ 330 out of Orlando in November 2014! 2348793 is a subjective opinion of poster you agree with Fox car rental not shown up work. ' rating, number of company 's responses etc real person who provided contact! A rental car lot which was not available so i woke up an to. Are held for 3 hours past the Reserved time. a bunch of headaches longer to turn over every that. Provided valid contact information and has n't been caught misusing, spamming or abusing our website booked an mid SUV... Our rental policies to avoid any confusion at pick up at 9:30am and arrived at Hampton!
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