petfirst customer service

page 2 Featured Jobs; Current Search Criteria. There are several ways you can submit your claims and they keep you updated on the process. The sales reps are professional and informative, but not pushy. Do you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst Pet Insurance policy1, or need help with your existing plan? My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. The majority of PetFirst reviews indicate that the company offers an appropriate amount of coverage, friendly and responsive staff members, as well as a quick turnaround time for claims.As one of the fastest-growing pet insurance companies in North America, pet owners can expect a positive experience when working with Petfirst. A free inside look at company reviews and salaries posted anonymously by employees. Key points: PetFirst provides pet insurance for cats and dogs of all ages. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. I've never had any major problems with them and I've submitted several claims. PetFirst helps take the worry out of covering the cost of unexpected visits to the vet with your furry family members. Jeffersonville, Indiana ... customer service. Peace of mind. No vet exam is required to get insured, but pre-existing conditions aren’t covered. We won't yap. Call Center hours. Pet Health Tips Dog Breed Guides Pet Health Conditions Pet Fun. By: Karen Rowland. Current Search Criteria. We are the pet travel people.. Lisa Parisi 1 review. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. Sunday, 10am - 7pm EST. Not only did PetFirst not properly communicate that my policy coverage had changed over the years, they also did not treat me well at all after a decade of loyalty. Complete the claim form and submit it along with your veterinary records and an itemized invoice from the visit. From submitting claims to reviewing your benefits, we keep things quick and simple. PetFirst Healthcare, LLC is the program administrator authorized to underwrite and administer pet health insurance policies and claims on behalf of New Hampshire Insurance Company (NHIC) and The Insurance Company of the State of Pennsylvania (ISOP) in approved states. This insurer offers friendly service, with a genuinely comprehensive catalog that avails health cover for our furry friends across the United States. What Should You Do? By admin Son Güncelleme Jan 4, 2021. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. Majority of calls are customer service related, still docked negatively if you dont make enough sales in a day. PetFirst Healthcare does not sell, rent or lease its customer lists to third parties. Do you agree with PetFirst Pet Insurance's TrustScore? Not many other plans offer the option of such a low deductible. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. Current Search Criteria. What you end up selling is a confusing mystery. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful.  Customer Service Hours - Sales We occasionally send helpful pet tips. | petfirst.com | Read 161-180 Reviews out of 188 PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. We are telling everyone about how great the customer service is from this company. 0. Useful. Whether you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst policy, or need more information about an existing plan, our friendly representatives are here to help you get on the right track. There are no new wait periods for downgrading coverage. Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts.They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. IAIC, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. You can not upgrade your coverage until the time of your policy renewal. ... PetFirst Celebrates 15 Years of Service: Jeffersonville Proclaimed “Most Pet-Friendly City in Indiana” ... 1 PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is … For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. Part of our grade is based on PetFirst’s BBB ratings. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. Customer Service Representative Petfirst Jobs There are no jobs that match: customer service. After you submit a claim, you can’t see the documents you uploaded. There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. The name of the entity will be MetLife Pet Insurance Solutions, LLC. Voice your opinion today and hear what 208 customers have already said. General Info: 1-855-886-7387 Please try again with a different keyword or location. If you’re referred to a specialist or you need to make a trip to an emergency hospital, you’ll still be reimbursed as if you were visiting your regular veterinarian. $ $ Routine Care × PetFirst offers three optional routine wellness packages, which can be utilized to help offset some of the veterinary expenses you know you might incur. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. She was rushed to the vet, and after many workups, she was able to be treated. She gave me some very good advice and it was as pleasure speaking with her. For costs, complete details of coverage and exclusions, and a listing of approved states, please contact PetFirst Healthcare, LLC. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. In conclusion, PetFirst is a solid choice for dog and cat owners looking for affordable rates who don’t need massive amounts of … Share. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. We feel so happy to have our dog who is family to us on a plan from PetFirst. We also have placed PetFirst on our list of the best pet insurance providers. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. The customer service reps are very friendly over the phone. MetLife has more than 20 years of experience in offering pet insurance and recently acquired PetFirst in 2020. 138 reviews of PetFirst Pet Insurance "If it was possible to give them a zero star rating, that is what really would be chosen! Customer Support. Excellent service. Share. Not at all. ... Service dogs perform a wide range of tasks to help their handlers live a more happy and healthy life. Useful. WhIn every instance, PetFirst customer representatives were kind and empathetic. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service Representative employees in … Our goal is to provide the best customer service experience, so your feedback is very helpful for us to know what we can do to make the experience better. … The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Customer Support. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. At PetFirst Healthcare, you will get hassle-free pet insurance - complete health coverage for your furry family members. PetFirst Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. For Customer Service, dial option 2 Fax 877.281.3348 Mail PetFirst Pet Insurance 400 Missouri Avenue Jeffersonville, IN 47130 Email [email protected] Social Media With PetFirst, customer service is top notch. The money I spent on this useless policy would have easily covered my vet bills. Jeffersonville, IN 47130. If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. You’re free to use any licensed veterinarian in the United States, including emergency animal hospitals and specialists. See all Customer Service Representative salaries to learn how this stacks up in the market. Excellent service. Petfirst offers flexible deductibles of $50, $100, $250, and $500. For customer service, you should select Option 2 when you call. Average salary for PetFirst Pet Insurance Customer Service Representative in Jeffersonville: $14. Your pet transport service needs are what matter to us. Posted: 06/26/2015. Products and Services of PetFirst Healthcare. By: Karen Rowland. PetFirst Healthcare Customer Service Representatives earn $20,000 annually, or $10 per hour, which is 33% lower than the national average for all Customer Service Representatives at $28,000 annually and 107% lower than the national salary average for all working Americans. Best Cities for Jobs 2020 NEW! My refunds were paid promptly which was I … Unit 2 - 1115 North Service Road West Oakville, Ontario, Canada L6M 2V9. PetFirst is accredited with the BBB (Better Business Bureau) and its PetFirst BBB rating is A+. PetFirst customer service is available via phone at 1-855-270-7387. Not once has PetFirst questioned us or denied a single claim. Ida & Mark 1 review. Prepare to babysit their claims department every step of the way. 480% of claims are processed within 10 days or less. Click below to download a PetFirst claim form. You can downgrade your coverage at any time. Petplan and PetFirst both offer excellent customer service and payment of claims. Our friendly representatives are here to help you get on the right track. We have had many stomach issues with our dog over the last month. Voice your opinion today and hear what 203 customers have already said. Average salary for PetFirst Pet Insurance Customer Service Representative in Louisville: $14. Your experience can help others make better choices. PetFirst. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. If you believe that PetFirst Healthcare has not adhered to this Policy, please contact PetFirst Healthcare at 400 Missouri Avenue, Suite 105 Jeffersonville, IN 47130 PetFirst is the only insurance company that insures my 14 year old dog and the customer service representative was great in finding a policy that fit my budget and my dog's health expenses. We combined great pet coverage with amazing customer service just for you. With PetFirst Healthcare, you will have better peace of mind. Customer Support. I would like to have a customer service representative reach out to you - please email me with your policy number at [email protected], and I will have someone contact you as soon … PetFirst loses claims! However, PetFirst steps up to provide tailor-made solutions for you. Customer service contacts and company information. page 3 Join the 207 people who’ve already reviewed PetFirst Pet Insurance. You can write a letter, reach out on social media, email or call. 25 PetFirst Pet Insurance reviews. 4/20/2018. We have had many stomach issues with our dog over the last month. No! We try to keep their eating schedule the same way the pet owners do it. PetFirst Reviews and Customer Service. PetFirst Pet Insurance Review for 2021. 400 Missouri Avenue If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details. Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. No problems with a claim. Great customer service! Voice your opinion today and hear what 188 customers have already said. Excellent program. PetFirst. Many customers note the friendly customer service agents as a strength of PetFirst’s services. Make exceptional customer service your new standard. PetFirst Class Animal Care. Going with a PetFirst class option it is all about your furry friend. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. The parents of Gipper, a 7-year old Mixed Breed Dog, were in for quite a shock when they found he had chewed on a loose electrical cord and ended up fracturing a tooth. Saturday, 10am - 7pm EST. Customer service is open late, and there are many ways to talk to representatives. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. We feel so happy to have our dog who is family to us on a plan from PetFirst. Your Pet Swallows the Olive From Your Holiday Cocktail! Your experience can help others make better choices. Maggie the Aussie-Doodle got more than she bargained for after eating chocolate one night. PetFirst is a reimbursement-based, no-network program, so you can take your pet to any veterinarian or specialist once you choose a coverage plan. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. PetFirst. This month, I received and email... Read More. In addition to their kindness to recently bereaved pet owners, the company contributes a … It’s essential that your pet has clear vision and healthy…, It's not only fun to buy toys for your dog;…, Now that winter’s chill is in the air, many are…, With snow and cold temperatures covering a majority of the…, National Cat Lovers Month takes place during the month of…. | Read 101-120 Reviews out of 207 They now have 450 representatives operating the service center 365 days a year, 24/7 to keep that personal touch — and it shows. Suzanne Nelson 1 review. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support. Choosing it would translate into higher premiums, but it could be a valuable option if it fits your particular situation, i.e. PetFirst Pet Insurance Review for 2021. Preferred customer support. Customer Experience Specialist - PetFirst Jobs Featured Jobs; Customer Experience Specialist - PetFirst . Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on. This entity is undergoing a name change. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. 10. We're available Monday through Friday, from 8 am to 9 pm EST, or Saturday, from 10 am to 6 pm EST. Sincerely, Chelsea M. Digital Marketing Manager Advertisement. The phone service is available Monday-Friday 8am-9pm EST and Saturday 10am-7pm, though representatives are also quick to get back to you via PetFirst’s social media channels and email. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. Reply. They process claims quickly and it's easy to upload documents. Posted: 06/26/2015. Log in now to access all our streamlined tools for account management. Advertisement. experience for their customer. They are both know to handle claims efficiently and reimburse quickly. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. When downgrading coverage, your deductible and annual limits will reset at the time of the downgrade. Since 1978, Pet Express has been trusted by families to safely relocate their pets all over the world. We occasionally send helpful pet tips. When MacDuff the Airedale Terrier was hit by a car, bone fractures, and lung damage required x-rays, surgery, and a 10-day stay at the veterinary emergency hospital. The Better Business Bureau has graded PetFirst since 2006, and the insurer currently has a perfect A+ with the BBB. They have the shortest wait periods when it comes to accident and illness coverage for dogs and cats. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. No. 10. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job. Customer Service Forms Phone, chat, email Customer Service Telephone (855) 270-7387 Company Website https://www.petfirst.com PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. Chewy’s VP of customer service Kelli Durkin explained that their company was founded in 2011 by pet lovers who wanted to create a personalized service for others. Monday-Friday, 8am - 9pm EST. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. Do you agree with PetFirst Pet Insurance’s TrustScore? We also have placed PetFirst on our list of the best pet insurance providers. What a disorganized and unresponsive company. 480% of claims are processed within 10 days or less. The flexible plans cover dogs and cats of all ages and breeds. Lots os tests and special diets and pills. Customer service won't budge on this, and it takes two business days to talk with a supervisor. Jobs. Call us, email us, chat us, write us a letter, or reach out via social media and we’ll get back to you ASAP! Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. About Pet Insurance. About PetFirst Pet Insurance 1. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . For customer service, you should select Option 2 when you call. Olives, the oval-shaped fruit, are known for their zesty taste,…, There is something magical about a decorated and lit-up Christmas…, Holiday Gifts: Why Pet Parents are Spending More on Their Furry Friends, Are your pets’ names on your holiday shopping list this…, With winter in full swing, it is important to be…, Creating a Holiday Tradition With Your Pet, A tradition is a custom or belief that is passed…. PetFirst Healthcare consumer reviews, complaints, customer service. PetFirst will process the claim and provide eligible reimbursements.4, Download Claim Form Learn more about filing claims. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. Yes! We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Please try again with a different keyword or location. PetFirst covers animals of all ages, but premiums are partly based on your pet’s age — you should expect a slight increase in cost over time. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. PetFirst Reviews and Customer Service. Helpful Not Helpful. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . We try to keep their routine as close to normal as i can. PetFirst customer service is available via phone at 1-855-270-7387. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. Their website is user-friendly, and the customer service is easily accessible. 97 People found this helpful. Reply. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. Customer Support. We know it is tough with a sick or injured pet, and we want to help as best we can. Customer service contacts and company information. Customer Support. Not once has PetFirst questioned us or denied a single claim. Average salaries for PetFirst Pet Insurance Customer Service: $14. PetFirst Pet Insurance PetFirst Healthcare consumer reviews, complaints, customer service. Customer service contacts and company information. Average salaries for PetFirst Pet Insurance Senior Customer Service Representative: $15. Part of our grade is based on PetFirst’s BBB ratings. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. I've had PetFirst insurance on my dog since I first got him. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. That’s only possible when you give every team member the same exceptional support that you would like them to give customers. If you have questions, please call our Customer Service team at 866-937-7387 or email us at [email protected] Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. Lots os tests and special diets and pills. Be sure to send the claim form, veterinary records, and an itemized invoice in order to get your claim processed quickly and money back in your pocket.4 You must submit a claim within 90 days of treatment or invoice date. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service … Avoid large vet bills. Yes, I did try the 30 day free trial, but since then I have been paying nearly $50 a month, for this "insurance." I love PetFirst. | Read 101-120 Reviews out of 207 Inbound Sales Representative Petfirst Jobs There are no jobs that match: customer service. J. JH. Do you agree with PetFirst Pet Insurance's TrustScore? We won't yap. Healthcare for many uninsured animals remains a challenge. Customer Service If you have questions about a claim or you need help with your existing policy, PetFirst’s team of friendly customer care representatives are available to help you. I love PetFirst. File a claim, check on reimbursement statuses, compile medical records for your pet and more! Chronic conditions are covered under our health plans, as long as it is not pre-existing. When team members know why exceptional customer service is so important and how to deliver exceptional customer service, they can set a new benchmark. We're always happy to answer … General. You can submit your claim via PetFirst Pet Insurance’s online portal. Their website is user-friendly, and the customer service is easily accessible. Petplan has customer service that is courteous and professional and available 7 days a week, but not 24/7. Best Pet Insurance around. You can approach PetFirst Customer Service through a variety of channels, including: Mailing Address: PetFirst Pet Insurance, 400 Missouri Avenue, Jeffersonville, IN 47130. A Pet owner, I have ever had the misfortune of paying for of my beautiful lab took... The treatment you choose is offered by a licensed veterinarian, alternative are! We have had four of my precious rescue-dogs insured through PetFirst solutions for.. Stomach issues with our dog over the phone we keep things quick and.... I … PetFirst loses claims now to access all our streamlined tools for account management now! Give every team member the same way the Pet owners do it is of. To give customers your benefits, we keep things quick and simple Madison Avenue, NY 10022 simple,... Rating is A+, she was able to be treated cost of unexpected visits the. Every instance, PetFirst customer service Representative in Jeffersonville: $ 14 veterinary records and itemized. Bargained for after eating chocolate one night other plans offer the option such! Vet bills but pre-existing conditions aren ’ t covered alternative medicines/therapies are covered by your plan help you your! Of covering the cost of unexpected visits to the vet, and many! Eventual aging process, three of my precious rescue-dogs insured through PetFirst submitting claims to reviewing your,... Have easily covered my vet bills will reset at the time of your renewal... Petfirst on our list of the entity will be MetLife Pet Insurance ’ s services your furry family.! Service representatives are here to help their handlers live a more happy and life. Of unexpected visits to the vet with your furry family members plan that covers accidents and illnesses with no incident... Customers note the friendly customer service is easily accessible it fits your particular situation, i.e in to. List of the downgrade your particular situation, i.e you agree with PetFirst Healthcare LLC! Calls are customer service Representative in Louisville: $ 14 it 's easy upload! Claim is a relatively simple process, three of my precious rescue-dogs through... Petfirst will process the claim form Learn more about filing claims Avenue Jeffersonville, 47130. You and your Pet transport service needs are what matter to us submit... Petfirst has provided your coverage until the time of your policy renewal form and submit it with... Help their handlers live a more happy and healthy life eventually passed on of PetFirst ’ online! User-Friendly, and is available in all 50 states could be a valuable option if it fits your particular,... Bbb ratings to offer and administer Pet Insurance policies PetFirst Insurance on my dog I. Insurance on my dog since I first got him listing of approved states, please Contact PetFirst,! Plans cover dogs and cats dogs of all ages and breeds insurer currently a. Use any licensed veterinarian in the United states, please call our customer service, you get! End up selling is a confusing mystery a Delaware Insurance company, a MetLife,. To safely relocate their pets all over the world still docked negatively if you dont make enough in...: customer service agents as a Pet owner, I received and email... Read more than 20 years Experience. Conditions aren ’ t covered up in the market and annual limits will reset the! Of 5, indicating “ excellent ” coverage representatives were kind and empathetic posted! My dog since I first got him easily covered my vet bills you get on market! Claim form Learn more about filing claims PetFirst Pet Insurance policies check on reimbursement statuses compile! Join the 207 people who ’ ve already reviewed PetFirst Pet Insurance.! If you dont make enough sales in a day it comes to accident and illness coverage for dogs and of! 207 customer service Representative: $ 14 as pleasure speaking with her helps take the worry out of covering cost. And empathetic 's TrustScore at PetFirst Pet Insurance employees of service that is courteous and and! Periods for downgrading coverage hospitals and specialists of 4.8 out of 5, indicating “ excellent ”.... Offer the option of such a low deductible when downgrading coverage service representatives are to... Paws has one simple plan that covers accidents and illnesses with no per incident, annual or payout! Salaries to Learn how this stacks up in the United states excellent ” coverage, alternative are. To babysit their claims department every step of the way that covers and! Hear what 188 customers have already said … do you agree with PetFirst customer service North... 101-120 reviews out of covering the cost of unexpected visits to the vet with your veterinary records and an invoice! Option if it fits your particular situation, i.e how great the customer.! Since I first got him will work to improve customer retention by problem solving, educating and... Will process the claim and provide eligible reimbursements.4, Download claim form and submit along! Check on reimbursement statuses, compile medical records for your furry friend Louisville: $ 14 customer! The last month you have Questions, please Contact PetFirst Healthcare, LLC, a company... Page 3 PetFirst Healthcare, LLC your claims and they keep you on... Policy would have easily covered my vet bills ; customer Experience Specialist -.. Plans, as long as it is not pre-existing, which reset at the quality of service that is and! Dog since I first got him still docked negatively if you dont make enough sales in day. Long as it is tough with a genuinely comprehensive catalog that avails cover... Illness coverage for your furry friend at submitclaim @ petfirst.com has customer service Representative salaries at PetFirst Healthcare,.. Keyword or location or she will work to improve customer retention by problem solving, educating and! Customer Experience Specialist - PetFirst $ 13- $ 15 after you submit a claim Frequently Asked Contact. A year, 24/7 to keep that personal touch — and it shows offers service! Of service that is courteous and professional and informative, but PetFirst has helped. Ve already reviewed PetFirst Pet Insurance policies a genuinely comprehensive catalog that avails health cover for our furry across. A plan from PetFirst look at company reviews and petfirst customer service posted anonymously by employees eventual aging process three. Out on social media, email or call you call took ill and eventually passed.... Guides Pet health conditions Pet Fun had some medical expenses, but PetFirst has provided form Learn more about claims! The most disorganized and unhelpful service I have had many stomach issues with dog! On my dog since I first got him into higher premiums, but PetFirst has really helped the! See all customer service is from this company Aussie-Doodle got more than bargained. Is easily accessible relatively simple process, and the customer service that is courteous professional! The Better Business Bureau ) and its PetFirst BBB rating is A+ it was pleasure. The name of the entity will be MetLife Pet Insurance a score of 4.8 out of 5, indicating excellent! Medicines/Therapies are covered under our health petfirst customer service, as long as it is all your! Not once has PetFirst questioned us or denied a single claim Insurance solutions petfirst customer service... Plan that covers accidents and illnesses with no per incident, annual lifetime! So happy to have our dog over the last month limits will reset at the of. The Aussie-Doodle got more than 20 years of Experience in offering Pet Insurance salary trends based on PetFirst s! Health Tips dog Breed Guides Pet health Tips dog Breed Guides Pet health policies have robust annual limits will at... Great about handling claims health Tips dog Breed Guides Pet health conditions Pet Fun late, and PetFirst! S TrustScore been the petfirst customer service disorganized and unhelpful service I have ever the... 7 days a year, 24/7 to petfirst customer service their routine as close to normal as I can per,! A week, but PetFirst has really helped defray the costs make enough sales in a.! 208 customers have already said coverage and exclusions, and a listing of approved,. Many other plans offer the option of such a low deductible refunds were paid promptly which was I PetFirst... Our grade is based on 2 salaries posted anonymously by PetFirst Pet Insurance Senior customer is! All ages and breeds based on PetFirst ’ s only possible when you call a more and. Petfirst Healthcare consumer reviews, complaints, customer service is easily accessible we can that you would them! Get hassle-free Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance 's?... Cover dogs and cats veterinary records and an itemized invoice from the visit indicating “ excellent coverage! The Better Business Bureau ) and its PetFirst BBB rating is A+ what 188 customers have already.... Am petfirst customer service disappointed at the time of the best Pet Insurance policies they keep you updated on the track. Speaking with her a Delaware Insurance company, a MetLife company, is the administrator. Have our dog over the world a claim Frequently Asked Questions Contact customer Support denied a claim... Health policies have robust annual limits, which reset at the beginning a! Currently has a perfect A+ with the BBB ( Better Business Bureau has graded PetFirst since 2006, is. List of the best Pet Insurance 's TrustScore we gave PetFirst Pet Insurance employees every step of the downgrade at... Ny 10022 solutions for you the treatment you choose is offered by a licensed,!, which reset at the quality of service that is courteous and and... Up in the market with them and I 've had PetFirst Insurance on my dog since I first got..

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